FAQs
Can I return any item?
1. Faulty products:
A refund or exchange will be arranged in the case of a faulty product at no charge, provided:
- it is undamaged and unused
- it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- it is not missing any accessories or parts; and
- you log a return on the Website contact us page or email us within 7 days of delivery to you; and
- it has not been installed in the case of aircon units. If the unit has been installed standard warranty and procedures will apply.
Once we have inspected the product and validated your return, we will refund you with the purchase price of the product within 8 days of the return. Please bear in mind that refunds can take 5 – 10 working days to reflect in your account depending on the banking institution you make use of. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
2. Unwanted products:
In the case of unwanted products, you can return the item to us provided:
- it is undamaged and unused, with the original labels and stickers still attached;
- it is not missing any accessories or parts;
- you log a return on the Website contact us page or email us within 7 days of delivery to you
- aircon and heat pump products that have been installed are not eligible for return, and standard warranty and procedures will apply
For unwanted products there will be a collection charge of 5% on total purchase price for transportation fees which will be deducted from the amount refunded to you.
How do I return (refund/exchange) an item?
- Log your exchange/refund request on the website or via email
- Prepare the return parcel and pack the product in its original packaging
- Collection will be arranged through our courier partner at a time suitable to you
What are your warranty terms?
Find our product warranty terms in the link below:
https://www.samsung.com/za/support/warranty/
How will I be invoiced?
Your invoice will come from Fourways Group authorised by MortgageMarket Cashback Redemption, who will be responsible for delivering your unit to Orlando Towers Lifestyle Estates.
What are your hours of operation?
Our website never closes – you are free to purchase 24 hours a day, 365 days a year. Our Client Concierge team are available via email and will respond within 24 hours during working hours.
Where is my order? How can I track the status of my order?
Our courier partner will call ahead of delivery to confirm date and time of delivery best suited to you. You can also call, whatsapp or mail us should you wish to enquire about the status of your delivery.